Privacy Policy

Effective date: July 14, 2026

Open Lattice, Inc. ("Open Lattice", "we", "us") operates the website openlattice.ai and related services (the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Demo and contact requests. When you submit our demo request form, we collect your name, work email address, organization, area of interest, and any message you provide.
Payment information. Payments are processed by Stripe. We do not receive or store your full card details; Stripe shares with us only the information needed to confirm your transaction (such as name, email, and payment status). Stripe's handling of your data is governed by its own privacy policy.
Technical data. Like most websites, our hosting provider (Cloudflare) automatically logs basic technical information such as IP address, browser type, and pages visited, which we use for security and site operation.
Preferences. We store your language preference (English/中文) locally in your browser. We do not use advertising or tracking cookies.

2. How We Use Your Information

To respond to your demo requests and inquiries;
To provide, operate, and improve the Services;
To process payments and manage billing;
To maintain the security and reliability of our website;
To comply with legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

3. How We Share Information

We share personal information only with service providers that help us operate the Services, and only to the extent necessary:

Cloudflare — website hosting and data storage;
Resend — transactional email delivery (e.g., forwarding your demo request to our team);
Stripe — payment processing.

We may also disclose information if required by law, regulation, or valid legal process, or to protect the rights, safety, and security of Open Lattice, our users, or others.

4. Data Retention

We retain demo request and contact information for as long as needed to respond to you and maintain our business relationship, and payment records as required for accounting and legal purposes. You may request deletion at any time (see Section 6).

5. Security

We use industry-standard measures to protect your information, including encryption in transit (HTTPS) and access controls on stored data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, email us at admin@openlattice.ai. We will respond within a reasonable timeframe and in accordance with applicable law.

7. International Transfers

Our service providers may process data in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

8. Children's Privacy

Our Services are intended for professional and research use and are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date. Material changes will be highlighted on our website.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at admin@openlattice.ai.